Frequently Asked Questions

The Project Lifesaver Program is run at a municipality level by a community’s public safety agencies. Eligible agencies include Sheriff’s Offices, Police Departments, Fire Departments, Search and Rescue, Assisted Living Facilities, and Nursing Homes. These entities, and others similar, can join Project Lifesaver, and offer the program to those in need.

An agency must submit a Letter of Intent on their organizational letterhead to Project Lifesaver International Operations and Training. A sample Letter of Intent is located on the “Become a Member Agency” page located on our website. The average cost for an agency to join ranges from $3,950-$4,800 excluding instructor travel expenses. For additional information on how to join Project Lifesaver, you can call our toll-free number at 1-877-580-LIFE.

We strive to keep our costs as low as possible to allow every agency the opportunity to participate so that they can offer the program to their community.   There is no yearly membership fee for an agency joining Project Lifesaver.

Most agencies joining Project Lifesaver have enjoyed much success by appealing to the community, i.e., civic, fraternal and service clubs.  Also, many businesses and hospitals have assisted agencies in starting. From time-to-time, there are grant opportunities available from Project Lifesaver. Write or call us for information about whether a grant is currently available. Contact Chief Paul Ballance at pballance@projectlifesaver.org, or call our toll-free number at 1-877-580-LIFE.

Once we receive your letter of intent and Operational Agreement, we will select the instructors that will train your agency or organization. The instructor will contact you to work out the training dates. The Basic Operator Course can handle up to seven attendees and is a two day course. The Instructor Course is a one day course and can handle seven that successfully completed the Basic Course. This is a train the trainer course and will allow these officers to teach within their agency to certify new officers or re-certify existing officers on Project Lifesaver.

You can contact our office and request a Project Lifesaver Information packet.  We can email you the electronic version of the packet, or mail you a hard copy.  Review the information then pass it on to the agency you are talking to.  Have the agency contact us and we will send them additional information and our new agency start-up cost sheet.

If you are interested in enrolling a loved one in the program, and you know of a Project Lifesaver agency in your area, please call them directly as they will have the pricing information and local contacts for your area to help get you started and enroll your loved one on the program.

To locate the Project Lifesaver agency that serves your area, select “Find an Agency” and you can search by zip/postal code. If you have questions, please do not hesitate to call us via or toll-free number at 1-877-580-LIFE. A member of our friendly staff will be glad to assist.

Enrollment costs vary by agency. Please contact your local agency for information specific to your area

Project Lifesaver has multiple layers of protection for caregivers to choose from to protect their loved ones.  The caregiver can select the best option for their particular situation.  The PAL, PLI-1000 Personal Location System, and the Project Lifesaver Home Safety Kit are all available for purchase through the Project Lifesaver Store on our website. Information on each of these devices is also located on our website under the “Locating Technology” tab.

We would like to say there is a 100% guarantee; however, there is no such thing, regardless of the technology or method utilized.  It must always be remembered you are dealing with people and each situation will be different.  Project Lifesaver does have the most successful record in the world. This has been accomplished through a combination of training, specialized methods & procedures, and the latest technology which is tested often in real world situations.

The best protection is to have trained personnel with the latest equipment available, respond and conduct these searches. The success record of this approach speaks for itself.

Project Lifesaver is a pro-active “program” that encompasses many areas to enhance rescue probabilities; it is not just about the equipment. Project Lifesaver will not sell the equipment without the necessary training and support that goes with the program. We strongly discourage any attempts to use this equipment without the benefit of significant training, to do so, only encourages liability and inadequate protection.

ALL EQUIPMENT USED BY PROJECT LIFESAVER MEMBERS AND THEIR CLIENTS MUST BE PURCHASED THROUGH PROJECT LIFESAVER. In addition, all documents, logos, signs, procedures, and training are lawfully copyrighted and trademarked. Project Lifesaver members benefit by receiving support and superior equipment that is tested and approved. Project Lifesaver is the only practical choice for agencies wanting to provide proven and reliable protection for citizens. All equipment used in conjunction with the program must be approved by Project Lifesaver. This means if a family acquires an “other than approved” transmitter from any sources outside of Project Lifesaver, it cannot be used in the program. The public safety agency may be liable should that transmitter fail and we will not be liable for any other equipment provided by any other source than Project Lifesaver.

We are constantly testing new equipment, and researching technology fields for the most reliable equipment. Project Lifesaver International staff tests the equipment and if approved, it is then tested by select member agencies. Only equipment passing the selection process will be available to our members.

Project Lifesaver does not have a relationship with Safety Net Tracking Systems (previously LoJack). They are just one of our vendors during rare times of special circumstance.

Equipment is ordered online through the PLS Database (www.plsdatabase.org). Ordering through the PLS Database is very easy: select the desired items, place them in your cart, and check out. Once you submit your order, you will receive confirmation and your order will be processed. You can also view the status of the order through the database.

We accept Visa, MasterCard, American Express, Discover Checks, Cashier Checks, Money Orders, and PayPal. All types of payments can be used when purchasing though the Project Lifesaver Stores on our website and through the PLS Database. For registered law enforcement agencies purchasing equipment or merchandise through our secure PLS Database Purchase Orders will also be accepted. If you need assistance, you can talk to one of our friendly staff via our toll-free number at 1-877-580-LIFE.